Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all items purchased directly from our website. Products must be in their original condition, unused, and with all protective plastic and packaging intact.
Are Daniel Wellington watches water-resistant?
Most Daniel Wellington watches have a water resistance of 3ATM. This means they are resistant to splashes and rain, but should not be worn while showering, bathing, or swimming.
Can I change my watch strap?
Yes, our watches are designed with interchangeable straps. Each product page specifies the compatible strap size, allowing you to easily customize your look with leather, NATO, or mesh bands.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Does my watch come with a warranty?
Yes, all Daniel Wellington watches come with a limited two-year warranty from the date of purchase, covering manufacturing defects on the watch movement, indexes, dial, and hands.